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A global freight forwarding company automating data entry into CargoWise

Company Overview

A worldwide provider in supply chain solutions in Automotive logistics. With over 70+ years of experience, established in over 40 countries with a total staff of over 11 000 employees.

This group offers fully integrated services and serves a broad range of industries such as automotive, consumer goods and electronics, healthcare and pharmaceutical and aeronautics.


One of the biggest challenges in the Logistics industry during the pandemic was Labour Shortages due to sickness, quarantine, isolation periods, false alarms, death of loved ones and the pressures of the supply chain still having to deliver more than expected in the past.


With the rise in e-commerce sales and the import and export of essential goods such as medical supplies, the supply chain industry was under immense pressure to deliver within the specified timelines with fewer resources to cope.


This Global Supplier operating in three locations Sydney, Brisbane, and Melbourne found time wasted on manual processes as one of the biggest challenges faced by the organization

There was an immediate need to automate four processes;
Soft Freight Logic identified the problems faced within the entity and the highest business value requirement was the Processing of Customs Invoices into the CargoWise system.


CargoWise One is an integrated system which can be used to automate many of the companies processes but was limited to when it came to automating manual data entry.


In these situations, this is when you realise that technology can simplify processes but human intervention is still required to maintain the automation.


The client was not in a position to hire more staff and add more operating expenses to the business which can also lead to higher staff turnover if mundane tasks is kept within the company with the Great Resignation looming.


Client started using CargoDoc and RPA through our Business Process Offshoring office with Soft Freight Logic to automate their data entry into the CargoWise One system in January 2022.


Processes that would take 3-4 hours could be completed in 2-3 minutes with 99% accuracy with CargoDoc.

Client Goals was to;


The following is a monthly average of data entry lines automated and we did a quick calculation to see how much the client has saved in terms of time and costs.

PO Management

With a purchase order system, the purchase orders are automatically created and synced with your accounting system. So there is no need to have a dedicated resource for data entry into your accounting system. As your company grows, you need better access controls. This allows you to control individual users or user group access. In this article Tom Kieley CEO and Co-Founder of SourceDay gives us six benefits of purchase order automation.

  • Improves efficiency
  • Document Management
  • Reduce Error Rates
  • Improves Delivery Times
  • Streamlines Inventory Management
  • Enhances Decision-Making Capabilities

    With an average of 8 minutes per purchase order

    *This case study was done after one month’s use of CargoDoc by the client. More documents are now being processed via CargoDoc than when it was initially integrated.